Return & Refund Policy

Welcome to the Return & Refund Policy page of Orlitas. We aim to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, we’re here to help. Please read the following information regarding our return and refund procedures.

  1. Return Period: You have 23 days from the date of delivery to return your item. If 23 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
  2. Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please include the receipt or proof of purchase with your return.
  3. Return Process: To initiate a return, please contact us at [email protected]. Provide your order number, the item you wish to return, and the reason for the return. Our customer service team will review your request and provide instructions on how to proceed with the return.
  4. Shipping Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  5. Refund Process: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund process typically takes 8-12 business days.
  6. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
  7. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and follow the return process outlined above.
  8. Contact Information: If you have any questions about our Return & Refund Policy, please contact us at [email protected].

Thank you for shopping with Orlitas. We appreciate your business and look forward to serving you again.